Last updated: September 29, 2026
Orders & Payment
Q: How do I place an order?
A: Browse our products, select your desired item and variant, and click “Add to Cart.” When you are ready, proceed to checkout, enter your shipping and payment information, and confirm your order.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and [Shop Pay / Apple Pay / Google Pay].
Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us at [email protected] as soon as possible. We can only make changes before your order has been shipped. Once shipped, our standard return policy applies.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are processed within [1–3] business days. Standard shipping typically takes [5–10] business days depending on your location. You will receive a tracking number once your order has shipped.
Q: Do you ship internationally?
A: We ship to [list of countries/regions]. Shipping rates and delivery times are calculated at checkout. International customers are responsible for any customs duties or import taxes.
Q: I haven’t received my order. What should I do?
A: First, check the tracking number in your shipping confirmation email. If the tracking has not updated for several days, or shows as delivered but you have not received it, contact us at [email protected] and we will help you investigate.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within [14/30] days of delivery on unused items in original packaging. To start a return, contact us at [email protected] with your order number. Please see our full Refund & Return Policy for details.
Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are processed within [5–10] business days to your original payment method.
Q: My item arrived damaged. What should I do?
A: Please take photos of the damaged item and packaging, and contact us at [email protected] within [48 hours] of delivery. We will arrange a replacement or refund as quickly as possible.
Products & Care
Q: How do I care for my Copse products?
A: To keep your products looking their best, avoid contact with water, perfumes, lotions, and cleaning chemicals. Store them in a dry place. Gently wipe with a soft cloth after use.
Q: Are your products suitable for sensitive skin?
A: Our products are made with [stainless steel / genuine leather / other materials]. If you have known allergies, please review the product description carefully or contact us before purchasing.
Q: Do you offer gift wrapping?
A: [Yes — contact us at [email protected] after placing your order to request gift wrapping. Additional charges may apply.]
[No — we currently do not offer gift wrapping.]
Contact Us
Q: How can I reach you?
A: You can contact us at:
- Email: [email protected]
- Phone: +1 215-348-8300
- Address: 4482 Honeysuckle Ln, Doylestown, PA 18902 USA
We typically respond within 1–2 business days.